ACCELERATE THE ADOPTION OF DIGITAL & COLLABORATIVE USES / URSSAF ILE-DE-FRANCE

The Urssaf Île-de-France is a collection agency with nearly 2,700 employees spread across 10 locations.

To support its digital transformation, the communications department wanted to assess the digital uses of its employees and rethink its support plan to optimize the tools in place and their adoption.

KEY ELEMENTS

CHALLENGES

Accelerate the digital transformation of employees

ACHIEVEMENTS

Diagnosis and strategic AND operational recommendations

RESULTS

A reassessed and redefined support plan

CHALLENGES

  • Understand and formalize users' real needs, to encourage greater use of existing digital tools

  • Define actions, organization and roadmap to accelerate digital and collaborative uses, and improve performance

  • Secure the widespread adoption of good MS Teams usage practices throughout the company.

"THANKS TO ARCTUS, WE HAVE IDENTIFIED THE OBSTACLES TO CHANGE AND THE DRIVERS TO ENCOURAGE THE ADOPTION OF DIGITAL TOOLS. A STRATEGIC APPROACH THAT ENSURED THE LONG-TERM AVAILABILITY OF THE EXISTING SOLUTIONS."

FRANÇOIS ZAHN

Director of Communications and Partnerships

ACHIEVEMENTS

  • Audit of digital systems in their infocom, social and collaborative dimensions: intranet and business sites, SharePoint, Yammer, Teams, Outlook...

  • Digital maturity audit:

    • interviews and online listening and co-construction workshops (via Klaxoon) & online questionnaire (via Sphinx)

    • user profile mapping

    • zoom in on business use cases

    • identification of barriers and drivers to change by type of stakeholder

  • Strategic AND operational recommendations

  • State of the art in best practices for configuring and using Teams

KEY FIGURES

A 4-month assignment

12 Managers/Directors interviews

5 workshops, 50 participants

7 recommended drivers: vision, hybrid management, ambassador network, communication, redesign of UX interfaces, IT equipment, best practices for using Teams.

RESULTS

  • A detailed understanding of employees' needs and the technological, cultural and managerial challenges they face, backed up by a wealth of feedback.
  • A systemic vision of the changes underway and the major milestones to be achieved
  • A re-evaluated and redefined digital system
  • Targeted messages and dedicated communication and training materials for management bodies and end users

WOULD YOU LIKE TO KNOW MORE?

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Arctus is a consulting and change management company, expert in internal digital transformation. We help organizations, managers and employees work more efficiently together, by setting up digital systems and rolling-out collaborative and social uses.

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