REINVENTING AN INTRANET: FROM THE IDEA OF CHANGE TO THE PROTOTYPE / ORANO

With its 17,500 employees across 17 countries, Orano, a major player in the nuclear energy sector, aims to implement a modern intranet—a true working environment that can facilitate the daily lives of employees, give a voice to various business units and subsidiaries, and foster a sense of belonging and cross-functionality.

KEY ELEMENTS

CHALLENGES

Overhaul an obsolete intranet and define an adapted and sustainable digital work environment

ACHIEVEMENTS

Audit of existing system and technological and strategic recommendations for redesigning the intranet

RESULTS

An intranet redesign project at the heart of the Group's transformation challenges

CHALLENGES

Overhaul an aging intranet and define the target user experience
Build a digital work environment adapted to the Group's transformation challenges, and make an informed choice of a future-proof, scalable technological solution.
Propose an interface in line with business uses and needs

"WORKING WITH ARCTUS REALLY ACCELERATED THE MODERNIZATION OF OUR INTRANET. THANKS TO THEIR METHOD, THEY WERE ABLE TO UNDERSTAND THE USERS' NEEDS AND GUIDE US TOWARDS A SUSTAINABLE TECHNOLOGICAL SOLUTION. THIS IMPROVED THE EMPLOYEES' EXPERIENCE WHILE MAKING COMMUNICATION MORE FLUID AND TRANSPARENT. THEIR LISTENING PHASES AND TECHNO-FUNCTIONAL PROTOTYPES PLAYED A KEY ROLE IN THIS TRANSFORMATION."

JEAN-BAPTISTE GUILLERME

Director of Communication and Digital Marketing

ACHIEVEMENTS

Needs analysis
- Intranet audit: usage, tree structure, functionalities, content...
- Interviews & users Focus Group
- Best practices benchmark
Definition of the technical solution
- Creation of a technical-functional grid
- Benchmark solutions Publishers
- OPEX-CAPEX analysis
- Drawing up specifications
Model prototyping
- Design of UX paths and wireframes: menus, functionalities, navigation principles...
- User testing: drafting of use cases, co-facilitation of test sessions based on a dynamic prototype

KEY FIGURES

14 months

+ 10 interviews top executives

5 workshops, + 50 people invited

1 test session in hybrid mode

RESULTS

Step-by-step support, from identifying needs to defining the new intranet and testing the 1st prototype
Communication and decision-making tools that take into account the organization's technical, budgetary and cultural context.
A UX interface and navigation principles co-constructed and validated by contributors and end users