LISTEN TO USERS TO CHOOSE A SOLUTION / CEVA LOGISTICS

CEVA Logistics, a subsidiary of the CMA-CGM group, is one of the world leaders in supply chain management. Its 110,000 employees operate in more than 160 countries.

With an aging intranet based on SharePoint 2010, CEVA wants to overhaul its internal digital environment. Arctus has produced a strategic roadmap.

KEY ELEMENTS

CHALLENGES

Better reach non-connected employees in an international and multilingual context.

ACHIEVEMENTS

Existing System Audit
Listening Phase
Strategic Recommendations
Technological Choice

RESULTS

A Convinced Executive Committee
Clearly Identified User Needs
A Selected and Deployed Technological Scenario

CHALLENGES

Identify and understand the possible strategic scenarios for the intranet overhaul.
Better reach non-connected employees in an international and multilingual context.
Raise awareness among CEVA’s Executive Committee about the importance of this project to ensure the implementation of CEVA Logistics' strategic plan in the coming years, particularly with a focus on growth and the acquisition of new companies.

ACHIEVEMENTS

Detailed audit of CEVA's current intranet and internal communication systems.
Survey and collection of CEVA's needs. Nearly 5,000 responses, highlighting strong expectations for a new intranet, especially from management.
Highlighting CEVA's strategic challenges, project opportunities, risks, and supporting the Executive Committee.
Definition of personas for the project.
Identification of criteria for selecting technical scenarios, comparative analysis of 3 solutions, and associated OPEX / CAPEX projections (Lumapps, Powell365, Sociabble).

KEY FIGURES

Survey of 35,000 employees.

4,800 responses received and analyzed.

15 entretiens menés

auprès des parties prenantes : Comex, directions Métiers, Managers, Utilisateurs

3 solutions

technologiques comparées et 1 recommandation validée

RESULTS

Mise en avant des attentes et des besoins clés des utilisateurs
Adhésion du Comité de Direction de CEVA au projet de refonte de l’intranet
Validation du scénario « Mobile first communication platform » et contractualisation avec Sociabble
Montée en compétences et en connaissances de l’équipe projet chez le client